Shipping policy
Where Does Goan Cuisine Deliver?
Goan Cuisine offers Australia-wide delivery. We require a street address for all deliveries, and our delivery network operates from Monday-Friday through the postal and courier system.
The locations we can deliver to may change depending on our postal and courier partners.
If you have questions about delivery to a particular area or address please contact our customer service team on: (02) 95242111
Delivery Schedules
All deliveries are made during business hours Monday to Friday as per Australia Post or our chosen courier partners.
We dispatch from our Sydney warehouse with same-day dispatch for most online orders.
Delivery estimates can vary due to delivery network congestion, COVID-19 delays or peak holiday times such as Christmas. We are unable to guarantee a delivery date due to Australia Post and courier networks not offering delivery guarantees at this time however the following estimates should help:
1 - 5 working days for delivery to the capital city in VIC, NSW, ACT, QLD
5 - 7 working days for delivery to the capital city in SA and TAS
7 - 8 working days for delivery to the capital city in WA and NT
For regional delivery please add 1-2 business days to metro estimates
During peak periods (Easter and Christmas), the delivery may take up to 10 working days or longer. This is out of our control and you will be notified once your order has left our warehouse so you can track your delivery.
Cost of delivery
Orders over $99 receive free delivery. Orders under $99 are charged as per Australia Post.
Acceptance of delivery
Anyone at the delivery address who receives the products shall be presumed by Goan Cuisine to be authorised to receive the products.
In the instance someone is not able to sign for your delivery, our carrier will leave a card outlining details for collection.
Please note that the risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
Delivery Problems
If the expected delivery time has passed and you believe there is a problem with your order, please contact our Customer Service Centre on (02) 95242111
If you wish to return a product delivered damaged or otherwise, please do not hesitate to get in touch so we can help to resolve your issue.